Dear Hue,

Sorry it has taken so long to get back to you about the AMAZING, WONDERFUL service we received from you and Tonkin Travel.

I would like to firstly thank you for the enormous amount of time you took to help me purchase our flight tickets, including helping to work out the most cost-effective way of paying you!

Secondly, I would like to thank you for your assistance when our flight into Hanoi was delayed by so much time. The WONDERFUL assistance of your representative who met us at the airport is the ONLY reason we were able to make our connecting flight.

On arrival in Hanoi, I quickly went through to the arrival lounge and left my traveling partner to collect our luggage. I met your representative and paid him for the domestic tickets. (I am sorry, but I do not remember his name!!  I wrote it down but lost the piece of paper!!) He was then so concerned that we wouldn't make check-in for the connecting flight (as our bags were very slow in coming out) that he ran upstairs to the domestic check-in and asked them to please stay open for a few more minutes for us. When my friend finally arrived with our bags, he helped us run to the domestic check-in and get our boarding passes. The minute we checked-in, the counter closed.  We made it to the flight with about 3 minutes to spare!!

Can you please make sure he knows how grateful we are for his amazing help - far beyond his "normal" responsibilities.

And can you please make sure that the management and team at Tonkin Travel are thanked for all their help.

I will most definitely use your travel agency again when I come to Vietnam. And I would be more than happy to recommend your company to all my friends.

Kind regards,

Christine Seabrook